# positions[].organizations[].parent[].label
Texas A&M Engineering Experiment Station (TEES)

# overview
My research explores how behavioral and social aspects of an organization interact with its technical components to determine the firm's operational performance. My current research interests include behavioral operations management, retail and service operations, and the transition that product manufacturers are making to become service providers.

# keywords[]
3507 Strategy, Management And Organisational Behaviour

# keywords[]
35 Commerce, Management, Tourism And Services

# keywords[]
3507 Strategy, Management And Organisational Behaviour

# keywords[]
35 Commerce, Management, Tourism And Services

# keywords[]
3507 Strategy, Management And Organisational Behaviour

# keywords[]
35 Commerce, Management, Tourism And Services

# keywords[]
3507 Strategy, Management And Organisational Behaviour

# keywords[]
35 Commerce, Management, Tourism And Services

# keywords[]
3507 Strategy, Management And Organisational Behaviour

# keywords[]
35 Commerce, Management, Tourism And Services

# keywords[]
12 Responsible Consumption And Production

# keywords[]
Grounded Development Of Decision-making Process

# keywords[]
3509 Transportation, Logistics And Supply Chains

# keywords[]
35 Commerce, Management, Tourism And Services

# keywords[]
3507 Strategy, Management And Organisational Behaviour

# keywords[]
35 Commerce, Management, Tourism And Services

# keywords[]
35 Commerce, Management, Tourism And Services

# keywords[]
35 Commerce, Management, Tourism And Services

# keywords[]
3507 Strategy, Management And Organisational Behaviour

# keywords[]
35 Commerce, Management, Tourism And Services

# keywords[]
3507 Strategy, Management And Organisational Behaviour

# keywords[]
35 Commerce, Management, Tourism And Services

# keywords[]
2.5 Research Design And Methodologies (aetiology)

# keywords[]
3507 Strategy, Management And Organisational Behaviour

# keywords[]
35 Commerce, Management, Tourism And Services

# keywords[]
3507 Strategy, Management And Organisational Behaviour

# keywords[]
35 Commerce, Management, Tourism And Services

# educationAndTraining[].organization.label
Lancaster University - (Lancaster, Lancashire, United Kingdom)

# educationAndTraining[].organization.label
Massachusetts Institute of Technology - (Cambridge, Massachusetts, United States)

# educationAndTraining[].organization.label
Monterrey Institute of Technology and Higher Education - (Monterrey, Mexico)

# awardsAndHonors[].label
Thought Leader in Services Sciences, Management and Engineering

# awardsAndHonors[].label
Wickham Skinner Awards: Teaching Innovation Award

# publications[].label
La colaboracin entre persona y mquina: Una nueva frontera en la gestin de la cadena de suministro

# publications[].label
Tradeoffs in responses to work pressure in the service industry

# publications[].label
Group-level information decay and inventory inspection: An empirical-analytical approach

# publications[].label
Supervised machine learning for theory building and testing: Opportunities in operations management

# publications[].label
Separate or Integrate? Assessing the Impact of Separation Between Product and Service Business on Service Performance in Product Manufacturing Firms

# publications[].tags
9 Industry, Innovation and Infrastructure

# publications[].label
Ordering Decisions, Cost of Capital, and the Value of the Firm

# publications[].label
Managing the transition from products to services

# publications[].label
Refinements on eigenvalue elasticity analysis: interpretation of parameter elasticities

# publications[].label
System Dynamics, Analytical Methods for Structural Dominance Analysis in

# publications[].label
Analytical Methods for Structural Dominance Analysis in System Dynamics

# publications[].label
Structural dominance analysis and theory building in system dynamics

# publications[].label
Retailer inventory data sharing in a fresh product supply chain

# publications[].label
Retailer Inventory Data Sharing in a Fresh Product Supply Chain

# publications[].label
Inventory record inaccuracy: Causes and labor effects

# publications[].label
Estimating Retail Demand with Poisson Mixtures and Out-of-Sample Likelihood

# publications[].label
Return of the Behavioral Newsvendor: An Experimental Analysis of Consumer Return Policy Decisions

# publications[].label
Integration of Behavioral and Operational Elements Through System Dynamics

# publications[].label
Erratum to Inventory record inaccuracy: Causes and labor effects

# publications[].label
Wider die erosion von qualitatsstandards - Strategien bei arbeitsuberlastung in der dienstleistungsindustrie

# publications[].label
Examining the Link between Retailer Inventory Leanness and Operational Efficiency: Moderating Roles of Firm Size and Demand Uncertainty

# publications[].label
Crossitem learning for volatile demand forecasting: An intervention with predictive analytics

# publications[].label
Managing the Transition from Products to Services

# publications[].label
Learning to Compete: Transforming Firms in the Face of Radical Environment Change

# publications[].label
Model calibration as a testing strategy for system dynamics models

# publications[].label
Risk propagation through payment distortion in supply chains

# publications[].label
The greater whole: Towards a synthesis of system dynamics and soft systems methodology

# publications[].label
On the cost of capital in inventory models with deterministic demand

# publications[].label
Conceptos de control en modelos de sistemas

# publications[].publisher
Instituto Tecnologico Y De Estudios Superiores De Monterrey

# publications[].label
Empirically grounding analytics (EGA) research in the Journal of Operations Management

# publications[].label
Risk Assessment in Inventory Models: The Case of Myopic Policies

# publications[].label
Loop eigenvalue elasticity analysis: three case studies

# publications[].label
Service delivery to moving demand points using mobile servers

# publications[].label
Structural dominance analysis of large and stochastic models

# publications[].label
Model structure analysis through graph theory: partition heuristics and feedback structure decomposition

# publications[].label
El Sistema de Actividad Humana como Lenguaje de Modelacion

# publications[].publisher
Instituto Tecnologico Y De Estudios Superiores De Monterrey

# publications[].label
Quality microworlds: Modeling the impact of quality initiatives over the software product life cycle

# publications[].label
Tradeoffs in Responses to Work Pressure in the Service Industry

# publications[].label
Managing functional biases in organizational forecast

# publications[].label
Behavioral multi-lever decision-making: A study of consumer return policy, price, and inventory decisions

# publications[].label
Managing the Transition from Products to Services

# publications[].publisher
University Of Victoria, Faculty Of Business

# publications[].label
A dynamic theory for sustaining process improvement teams in product development

# publications[].label
Service growth in product firms: Past, present, and future

# publications[].label
Developing operational understanding of service quality through a simulation environment

# publications[].label
Risk Aversion, Inspection Error, and Inventory Record Inaccuracy

# publications[].label
Maps and models in system dynamics: a response to Coyle

# publications[].label
System Dynamics, Analytical Methods for Structural Dominance, Analysis in

# publications[].label
Limits to growth in the new economy: exploring the 'get big fast' strategy in e-commerce

# publications[].label
Designing the forecast process to manage biases: A commentary on guiding principles for forecasting process

# publications[].label
A Financial Perspective on Inventory Holding Cost

# publications[].label
Structural dominance analysis and theory building in system dynamics

# publications[].label
A comprehensive analytical approach for policy analysis of system dynamics models

# publications[].label
On-Shelf Availability, Retail Performance, and External Audits: A Field Experiment

# publications[].label
Do Managers Overreact When in Backlog? Evidence of Scope Neglect from a Supply Chain Experiment

# publications[].publisher
Institute for Operations Research and the Management Sciences (INFORMS)

# publications[].label
Managing Multiple Improvement Efforts: Lessons from a Semiconductor Manufacturing Site

# publications[].label
System dynamics perspectives and modeling opportunities for research in operations management

# publications[].label
Drift and Adjustment in Organizational Rule Compliance: Explaining the "Regulatory Pendulum" in Financial Markets

# publications[].publisher
Institute for Operations Research and the Management Sciences (INFORMS)

# publications[].tags
16 Peace, Justice and Strong Institutions

# publications[].label
Cross-functional alignment in supply chain planning: A case study of sales and operations planning

# publications[].label
Cutting corners and working overtime: Quality erosion in the service industry

# publications[].publisher
Institute for Operations Research and the Management Sciences (INFORMS)

# publications[].label
Analytical Methods for Structural Dominance Analysis in System Dynamics

# publications[].label
Servicios: Creando Valor Mediante el Conocimiento

# publications[].label
Traffic-Based Labor Planning in Retail Stores

# publications[].label
Economic reforms and the competitive environment of firms

# publications[].label
Managing Functional Biases in Organizational Forecasts: A Case Study of Consensus Forecasting in Supply Chain Planning

# publications[].label
Tradeoffs in responses to work pressure in the service industry

# publications[].publisher
Institute of Electrical and Electronics Engineers (IEEE)

# publications[].label
Methods for Identifying Structural Dominance

# editorOf[].label
Linking Structure to Behavior using Eigenvalue Elasticity Analysis

# streetAddress
Texas A&M University; Dept Of Information & Operations Management; 4217 TAMU

# schools[]
Texas A&M Engineering Experiment Station (TEES)

# etdChairOf[].label
Chuang, Hao-Chun (2013-03). Essays on Retail Operations. Doctoral Dissertation.

# etdChairOf[].label
Oh, Han Kyul (2022-03). Essays on Behavioral Operations: Managers, Algorithms, and Operational Decisions. Doctoral Dissertation.