# preferredTitle
Professor | Blue Bell Creameries Chair in Business

# overview
My research interests include topics in service operations, e-service operations, management of technology, quality management, mass customization, and retail supply chain management. This usually involves empirical econometrics and data analytics methods. A major focus of my research program concerns how technology supports operations management and supply chain management. Recently, I have developed research interests in healthcare operations management and financial reimbursement processes.

# keywords[]
New Product Development (npd) Performance

# keywords[]
8.1 Organisation And Delivery Of Services

# keywords[]
8 Health And Social Care Services Research

# keywords[]
3509 Transportation, Logistics And Supply Chains

# keywords[]
35 Commerce, Management, Tourism And Services

# keywords[]
3507 Strategy, Management And Organisational Behaviour

# keywords[]
3509 Transportation, Logistics And Supply Chains

# keywords[]
35 Commerce, Management, Tourism And Services

# keywords[]
35 Commerce, Management, Tourism And Services

# keywords[]
3507 Strategy, Management And Organisational Behaviour

# keywords[]
3509 Transportation, Logistics And Supply Chains

# keywords[]
35 Commerce, Management, Tourism And Services

# keywords[]
Structural Vector Autoregression (svar) Models

# keywords[]
8.1 Organisation And Delivery Of Services

# keywords[]
8 Health And Social Care Services Research

# keywords[]
3509 Transportation, Logistics And Supply Chains

# keywords[]
35 Commerce, Management, Tourism And Services

# keywords[]
12 Responsible Consumption And Production

# keywords[]
8.1 Organisation And Delivery Of Services

# keywords[]
8 Health And Social Care Services Research

# educationAndTraining[].organization.label
University of Minnesota - (Minneapolis, Minnesota, United States)

# educationAndTraining[].organization.label
University of Chicago - (Chicago, Illinois, United States)

# publications[].label
Improving Experiential Quality in Complex Service Environments: A Multi-level Analysis

# publications[].label
Impact of Value-Added Service Features in e-Retailing Processes: An Econometric Analysis of Web Site Functions

# publications[].label
Impacts of Hospital Complexity on Experiential Quality: Mitigating Roles of Information Technology

# publications[].label
Operational Drivers of Customer Loyalty in Electronic Retailing: An Empirical Analysis of Electronic Food Retailers

# publications[].publisher
Institute for Operations Research and the Management Sciences (INFORMS)

# publications[].label
Mass Customization in Videotape Duplication and Conversion: Challenges of Flexible Duplication Systems, Fast Delivery, and Electronic Service

# publications[].label
Outpatient Appointment Scheduling Under Patient Heterogeneity and Patient No-Shows

# publications[].label
Impact of Cyberattacks by Malicious Hackers on the Competition in Software Markets

# publications[].label
Understanding Physicians Online-Offline Behavior Dynamics: An Empirical Study

# publications[].label
Assessing Impacts of Store and Salesperson Dimensions of Retail Service Quality on Consumer Returns

# publications[].label
Drivers of On-Time Delivery for Build-to-Stock Items: An Empirical Analysis of Time Series Data on Fill Rate Performance

# publications[].label
Seeing the forest for the trees: Institutional environment impacts on reimbursement processes and healthcare operations

# publications[].label
Managing Enterprise Risks of Technological Systems: An Exploratory Empirical Analysis of Vulnerability Characteristics as Drivers of Exploit Publication

# publications[].label
The Point of No Return? Restrictive Changes to Lenient Return Policies and Consumer Reactions to Them

# publications[].label
Impacts of information technology on mass customization capability of manufacturing plants

# publications[].label
Examining the Link between Retailer Inventory Leanness and Operational Efficiency: Moderating Roles of Firm Size and Demand Uncertainty

# publications[].label
SERVICE PROCESS CONFIGURATIONS IN ELECTRONIC RETAILING: A TAXONOMIC ANALYSIS OF ELECTRONIC FOOD RETAILERS

# publications[].label
Design and Delivery of Electronic Services: Implications for Customer Value in Electronic Food Retailing

# publications[].label
Understanding Physicians' Online-Offline Behavior Dynamics: An Empirical Study

# publications[].publisher
Institute for Operations Research and the Management Sciences (INFORMS)

# publications[].label
The Value to the Customer of RFID in Service Applications*

# publications[].label
Learning and relearning effects with innovative service designs: An empirical analysis of top golf courses

# publications[].label
Hospital Quality, Medical Charge Variation, and Patient Care Efficiency: Implications for Bundled Payment Reform Models

# publications[].label
Supply chain transformation and technology management challenges in developing regions: Inductive theory building from rural Chinese nanostores

# publications[].label
An Empirical Investigation of the Inventory Leanness-Efficiency Link in U.S. Food Retailing

# publications[].label
Managing Quality in the EService System: Development and Application of a Process Model

# publications[].label
Examining Impacts of Clinical Practice Variation on Operational Performance

# publications[].tags
12 Responsible Consumption and Production

# publications[].label
Antecedents and Consequences of New Product Development Practices and Software Tools: An Exploratory Study

# publications[].publisher
Institute of Electrical and Electronics Engineers (IEEE)

# publications[].tags
9 Industry, Innovation and Infrastructure

# publications[].label
Longitudinal Analysis of Inhibitors of Manufacturer Delivery Performance

# publications[].tags
9 Industry, Innovation and Infrastructure

# publications[].label
A Framework for Managing Quality in the E-Service System

# publications[].label
Drivers of On-Time Delivery for Build-to-Stock Items: An Empirical Analysis of Time Series Data on Fill Rate Performance

# publications[].label
Service mix, market competition, and cost efficiency: A longitudinal study of U.S. hospitals

# publications[].label
Impact of Customer Traffic and Service Process Outsourcing Levels on e-Retailer Operational Performance

# publications[].label
Process drivers of eservice quality: Analysis of data from an online rating site

# publications[].label
The Point of No Return? Restrictive Changes to Lenient Return Policies and Consumer Reactions to Them

# publications[].label
Aims and criteria for advancing technology management research at the Journal of Operations Management

# publications[].label
The impact of information technology use on plant structure, practices, and performance: An exploratory study

# publications[].label
Examining the Impacts of Clinical Practice Variation on Operational Performance

# publications[].label
Introduction to the special issue on "Technology management in a global context: From enterprise systems to technology disrupting operations and supply chains"

# publications[].label
Collaborative Product Development: The Effect of Project Complexity on the Use of Information Technology Tools and New Product Development Practices

# publications[].tags
9 Industry, Innovation and Infrastructure

# publications[].label
Artificial Intelligence and Machine Learning in Cybersecurity: Applications, Challenges, and Opportunities for MIS Academics

# publications[].label
Encounter Satisfaction in E-tailing: Are the Relationships of Order Fulfillment Service Quality with its Antecedents and Consequences Moderated by Historical Satisfaction?

# publications[].label
Comparing eservice performance across industry sectors

# publications[].label
A Product-Process Matrix for Electronic B2C Operations

# publications[].label
Assessing customer return behaviors through data analytics

# publications[].label
Hospital Quality, Medical Charge Variation, and Patient Care Efficiency: Implications for Bundled Payment Reform Models

# publications[].label
Outpatient Appointment Block Scheduling Under Patient Heterogeneity and Patient No-Shows

# publications[].label
Examining the Link Between Retailer Inventory Leanness and Operational Efficiency: Moderating Roles of Firm Size and Demand Uncertainty

# publications[].label
Impact of the value-based purchasing program on hospital operations outcomes: An econometric analysis

# publications[].label
Assessing impacts of introducing ship-to-store service on sales and returns in omnichannel retailing: A data analytics study

# publications[].label
Learning and Relearning Effects with Innovative Service Designs: An Empirical Analysis of Top Golf Courses

# streetAddress
Texas A&M University; Dept Of Information & Operations Management; 4217 TAMU

# etdChairOf[].label
Lee, Seung Jun (2016-05). Essays in Healthcare Operations. Doctoral Dissertation.